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[ad_1] Since the industrial revolution, technology has changed society continually. Largely due to innovations in semiconductor electronics, software and computer technology, the pace of technological development has continued to accelerate […]

[ad_1] Smart speakers are becoming a more common platform for controlling connected entertainment due to a rapid increase in popularity and ease of use. Household penetration of smart speakers is […]

[ad_1] Like many of you I watched last week’s Senate Judiciary Committee hearings, and I was struck by the fact that they seemed to be more about the Democrats fighting […]

[ad_1] Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a result, the company has a long line of […]

[ad_1] Customers are crucial to a successful business. They can be one-off customers or repeat buyers. Ideally, a business wants a mix of both. Problems arise when marketing tactics fail […]

[ad_1] For much of this year, technology companies have been showcased in a very poor light. There was the coverage of Facebook’s adverse impact on the 2016 U.S. elections (and […]

[ad_1] When it comes to e-commerce, it seems like one day you are in and the next you are out. With online shopping now more accessible than ever, customers steadily […]

[ad_1] When we write the history of the IT era, the big factor that has played an important but not well recognized role will be hardware — specifically, the Oracle […]

[ad_1] Several us have become increasingly concerned about the lack of ethics on the part of market-leading companies at the moment. Kara Swisher’s New York Times column is an eye […]

[ad_1] Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone […]