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[ad_1] Until fairly recently, industry pundits had all but written off voice as a customer engagement channel. Considering there were more than 100 billion inbound calls via mobile devices alone […]

[ad_1] Dr. Mae Jemison and I have a few things in common. We both grew up in houses that had scary basements with cobwebs, coal bins and wringer washing machines. […]

[ad_1] Google announced support for a range of new Android tools for application developers, chief among them the creation of a new support category for foldable devices, at last week’s […]

[ad_1] The LF Deep Learning Foundation on Wednesday announced the availability of the first software from theAcumos AI Project. Dubbed “Athena,” it supports open source innovation in artificial intelligence, machine […]

[ad_1] Amazon recently disclosed its 2015 decision to scrap a recruitment tool used to hire talent, after finding that it had a bias against women. While this story has been […]

[ad_1] I’m a longtime Jaguar fan. I’ve owned a ton of them over the years, and I’ve had both good and bad experiences with the cars. Currently I own two […]

[ad_1] Amazon on Tuesday announced Amazon Comprehend Medical, a language processing service that lets users gather information — such as a patient’s medical condition and medication dosage, strength and frequency […]

[ad_1] This is the time of year for a product guide, and this year I thought I’d list my favorite unusual products as gift ideas. I’m a big fan of […]

[ad_1] When the Oculus Rift launched in 2014, industry stakeholders speculated that the new, high-end in-home virtual reality headset would disrupt the entertainment industry. Just four years later, the technology […]

[ad_1] You can roughly chart a product’s lifecycle based on how it is sold, and this may be having a profound effect on CRM. We generally know that product categories […]